While I haven't always enjoyed the ever increasing electric rates, I was quite pleased when I opened the electric bill this month. They had a note saying they appreciated me as a valued customer and because of my excellent payment history they were crediting my deposit back to me. After they said that they said they had asked for and had been approved for a rate change starting in January. I thought "Oh great they soften us up with a deposit refund and then raise the rates again." I continued reading and it is a rate reduction not an increase.
What does a deposit refund mean to a person who has not used the heat yet, turns off lights when not in use, and unplugs appliances when they aren't needed? It means that the money I had waiting in the account for this months bill can stay there. The bill is at zero. But wait, there's more. I still have enough credit to cover next months bill, and possibly take a few dollars off of the February bill as well.
The extra money will go towards the final vet bill we are paying and the remaining credit card bill. DEBT FREE is so close I can almost taste it! Years ago I never would have believed my income could be reduced to a third of what it was and I could manage to pay off my debt on the reduced income better than I was doing before.
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That is seriously fantastic!!!!
ReplyDeleteI love it when companies do proper customer service and really treat people right.
Yay you!
ReplyDeleteJust goes to show that it's not the size of the dog in the fight but the size of the fight in the dog.
We don't have deposits for utilities here. Or I don't think we do. Maybe if someone's never had an account or something?
What a wonderful "gift"--of your money back to you. Debt-free is wonderful.
ReplyDeleteMerry Christmas!!! What a fabulous "gift"
ReplyDeleteFB, Jacq, Frugal Scholar, De-ette, thank's guys. I've never been so tickeled upon opening a bill and I know I've received refunds from other companies. This just came at the right time. Happy holidays everyone.
ReplyDeleteI am SO proud of you. And hats off to the power company! Finally, some entity does the right things for the right reasons!
ReplyDeleteMerry! Merry!
~Mother Connie
FB and Connie, before you praise this company too highly, they are probably just doing damage control. I just looked through last years bill paying calendar and January of last year is when they raised their rates so high I received a $300.00 bill. My usual bills are between $80.00 and $120.00. It was a cold month and I did use the heater, but still, It shouldn't have been that high.
ReplyDeleteThe Groupon ad at the bottom of the post said it all: "Hot dang!"
ReplyDeleteLOL Maxine.
ReplyDelete