Why are so many shoppers so ridiculously angry? They hate it that one person is in line ahead of them, they hate it that the prices are not the same as they were in 1973, they hate it that we don't employ enough people so we can follow them about and cater to their every whim, and sometimes they really just hate me.
I know enough not to allow their anger to spill over and ruin my day. I'm pleasant and I just laugh it off. I can endure anything for five to ten minutes. Roll your eyes, grunt, and insult the other shoppers or the employees all you want it won't affect my mood. If that is what you've been trying to do you've failed miserably. But you just enjoy your gloom and doom. You do enjoy it don't you? I mean that must be why you do it. Why else would you wallow in a bad mood like that day in and day out?
I seem to be having all the angry people all at once. Maybe they are more tense because living is getting more difficult for them at the end of the month, and perhaps they are just simply mean spirited people.
Several people have tried skipping in line this week. Some have said they didn't know there were others in line and others have said that they were in a big hurry or had somewhere very important to be. Why do you go shopping in the first place if you know you have an appointment on the other side of town in ten minutes?
I was waiting on a lady today. She had one simple and short request. She forgot her coupon and needed a refund. It only took a moment but the man behind her slammed his groceries on the counter and cussed. He looked at her again and rolled his eyes and cussed some more. I rang him up quickly and without comment. As he was leaving he decided to insult the previous customer some more by saying, "That lady was way too old to be trying to dress so young." She looked properly clothed to me. He was just looking for something to hurl out there and that was the best he could do.
Speaking of dressing, there are always interesting wardrobe choices in a grocery store. Many, many people shop in their pajamas. One lady came in and did her weeks worth of shopping in orange fluffy slippers, bright red pajama bottoms, and a yellow tshirt that said "Insane Asylum" across the front in bold letters. She topped her ensemble with a thick pink terry cloth bathrobe. She's worn that outfit a few times.
I was working as a cashier the other day and noticed several of my regulars from the service counter were choosing my line to purchase their groceries. I've been exclusively on the counter for a few months now and it was nice to have a change of pace. One of my regulars with a concerned look leaned forward lowered her voice and asked, "You didn't get demoted did you?" It's also really nice when someone has your back.
I have one more day to go before a much needed day off. I feel completely drained, utterly exhausted. I'm looking forward to getting more done around the house and figuring out something fun to do as well.
I'll leave you with this until next time: There is nothing cuter than a two year old in a diaper, his belly decorated with barnyard animal stickers, strutting down the hallway in a pair of high heels.
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Saturday, March 26, 2011
Friday, January 14, 2011
Temper Tantrums, They're Not Just for Children Anymore
By working retail you get a view of humanity. You watch children grow up, you see couples feud, and see your elderly customers go through medical dramas. Quite often you are a witness to odd or bad behavior. Small children prance through the aisles tossing candy in shopping carts when parents are distracted. Occasionally one when denied a treat will throw himself on the floor for a full body temper tantrum.
You see a lot of wardrobe disasters as well. One young girl came into the store one night in a black push up bra, a black thong, high heals and a see through white tee shirt worn as a dress. If she was my daughter she would have dragged home and locked in her room. Years ago a woman used to shop in the grocery store each week wearing the same outfit. She wore a black one piece swimsuit with the sides cut out to make it almost a two piece. She also weighed more than three hundred pounds. She would walk through the store doing her weeks shopping while her extremely thin man sauntered proudly next to her. I'll never forget him walking along and holding one of her rolls that hung out the side of that stretched too far swimsuit.
You see a lot of men popping into the store with no shoes and no shirts. When asked to leave sometimes they resort to shouting. I saw one man run in to pay for a pizza. He stood at the counter in shorts, no shirt or shoes and handed the worker his money. Then he had an itch. It was a deep and personal itch. He then proceeded to stick his hand down the back of his pants and tend to his itch. I bet they were sorry they didn't send him back out but sometimes they just get quick service to get them out quickly with no argument.
There is one elderly lady who shops occasionally who shaves her eyebrows completely off and draws them back on in the middle of her forehead with a purple eyeliner pencil. I have to bite the insides of my cheeks to keep a straight face when I wait on her. Another lady comes in with a makeup disaster. I call her Marilyn Manson's grandmother. She has black eyeshadow, thick black eyeliner and the heaviest mascara I've ever seen. She also wears black blush painted on in a thick oval circle on each cheekbone and black lip liner. Whatever dark lipstick she wore that day is usually worn off. She is probably in her seventies so the overall effect is very shocking. One day she asked me where the restroom was. Later she came through my line and there was a terrible smell. She held out her hand for her change and there was poop smeared on her palm.
Speaking of poop, that happens too. On "Little Britain" there is a character that pees in public and doesn't seem to notice. She holds conversations in a store and pees on the floor, it really is hilarious I can't give it justice, however this happens in real life as well. We had an incontinent shopper who always rode one of the motorized shopping carts. She would ride it out to her car and expect a bagger to ride it back into the store. They would always have to clean and sanitize it first because the seat would be covered in pee.
A produce person in another store went into the back room to work and found a female customer squatting over the floor drain and using the restroom. She said she thought she was in the restroom. Really? You keep cabbages and carrots in your restroom at home?
In one large store someone was pooping in the sink in the men's restroom. They had no idea who until one day a manager walked in and found a little old man crouched over the sink caught in the act. I don't think they knew what to do because he was just obviously out of his mind.
A second hand store had a customer referred to as the poop pocket bandit. They came in weekly and put little chopped up bits of poop in the jacket pockets. They finally caught them one day and discovered it was a disgruntled former employee.
You don't think the world is this twisted? Think I made it up? You only see the retail world in fifteen minute glimpses. Stay for several hours, several days a week and you will be here long enough to catch the bigger stories, see the weirdness. We see the good and the bad.
Those temper tantrums the kids have? That's a normal part of life. How you handle it as a parent will help determine the character of the child for the rest of his or her life. Don't give in. I have a feeling some of my older customers throwing adult tantrums were indulged too often as a child.
One customer comes in and tries to cut in line every time. He feels I should run his lottery tickets before the other five people already in line are served. I remind him there is only one of me and therefore only one line for everything. One day before the holidays we were understandably very busy and lines were longer than normal. He was next in line but the woman in front of him was buying lottery for the first time and had some questions. I patiently but quickly waited on her but it wasn't good enough for him. He threw himself across my counter and shouted "Oh for the love of god, for crying out loud, what is wrong with people." I ignored him as he banged his head on my counter and finished waiting on the other customer. When it was his turn he stuck his finger in my face and said, "You are great, but you have some of the worst, most selfish, rude customers on the planet." I just smiled and ran his tickets quickly. I didn't tell him he just described himself.
You see a lot of wardrobe disasters as well. One young girl came into the store one night in a black push up bra, a black thong, high heals and a see through white tee shirt worn as a dress. If she was my daughter she would have dragged home and locked in her room. Years ago a woman used to shop in the grocery store each week wearing the same outfit. She wore a black one piece swimsuit with the sides cut out to make it almost a two piece. She also weighed more than three hundred pounds. She would walk through the store doing her weeks shopping while her extremely thin man sauntered proudly next to her. I'll never forget him walking along and holding one of her rolls that hung out the side of that stretched too far swimsuit.
You see a lot of men popping into the store with no shoes and no shirts. When asked to leave sometimes they resort to shouting. I saw one man run in to pay for a pizza. He stood at the counter in shorts, no shirt or shoes and handed the worker his money. Then he had an itch. It was a deep and personal itch. He then proceeded to stick his hand down the back of his pants and tend to his itch. I bet they were sorry they didn't send him back out but sometimes they just get quick service to get them out quickly with no argument.
There is one elderly lady who shops occasionally who shaves her eyebrows completely off and draws them back on in the middle of her forehead with a purple eyeliner pencil. I have to bite the insides of my cheeks to keep a straight face when I wait on her. Another lady comes in with a makeup disaster. I call her Marilyn Manson's grandmother. She has black eyeshadow, thick black eyeliner and the heaviest mascara I've ever seen. She also wears black blush painted on in a thick oval circle on each cheekbone and black lip liner. Whatever dark lipstick she wore that day is usually worn off. She is probably in her seventies so the overall effect is very shocking. One day she asked me where the restroom was. Later she came through my line and there was a terrible smell. She held out her hand for her change and there was poop smeared on her palm.
Speaking of poop, that happens too. On "Little Britain" there is a character that pees in public and doesn't seem to notice. She holds conversations in a store and pees on the floor, it really is hilarious I can't give it justice, however this happens in real life as well. We had an incontinent shopper who always rode one of the motorized shopping carts. She would ride it out to her car and expect a bagger to ride it back into the store. They would always have to clean and sanitize it first because the seat would be covered in pee.
A produce person in another store went into the back room to work and found a female customer squatting over the floor drain and using the restroom. She said she thought she was in the restroom. Really? You keep cabbages and carrots in your restroom at home?
In one large store someone was pooping in the sink in the men's restroom. They had no idea who until one day a manager walked in and found a little old man crouched over the sink caught in the act. I don't think they knew what to do because he was just obviously out of his mind.
A second hand store had a customer referred to as the poop pocket bandit. They came in weekly and put little chopped up bits of poop in the jacket pockets. They finally caught them one day and discovered it was a disgruntled former employee.
You don't think the world is this twisted? Think I made it up? You only see the retail world in fifteen minute glimpses. Stay for several hours, several days a week and you will be here long enough to catch the bigger stories, see the weirdness. We see the good and the bad.
Those temper tantrums the kids have? That's a normal part of life. How you handle it as a parent will help determine the character of the child for the rest of his or her life. Don't give in. I have a feeling some of my older customers throwing adult tantrums were indulged too often as a child.
One customer comes in and tries to cut in line every time. He feels I should run his lottery tickets before the other five people already in line are served. I remind him there is only one of me and therefore only one line for everything. One day before the holidays we were understandably very busy and lines were longer than normal. He was next in line but the woman in front of him was buying lottery for the first time and had some questions. I patiently but quickly waited on her but it wasn't good enough for him. He threw himself across my counter and shouted "Oh for the love of god, for crying out loud, what is wrong with people." I ignored him as he banged his head on my counter and finished waiting on the other customer. When it was his turn he stuck his finger in my face and said, "You are great, but you have some of the worst, most selfish, rude customers on the planet." I just smiled and ran his tickets quickly. I didn't tell him he just described himself.
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